A few useful answers.

We call a company, navigate its phone menu and wait for a live representative. Then we call your verified number and connect you. You speak to the company yourself.

No. We call your phone when a representative is ready. You can close the website while we wait.

Your own. It’s the number we call to bring you into the conversation. Choose the company separately on your dashboard.

The current pilot focuses on US businesses and US callback numbers. Search for a company or enter a customer-service number directly. Some phone menus require account details or cannot be navigated, so a connection is not guaranteed.

Select “Call me back in Spanish” before starting. We’ll use Spanish for your callback and choose Spanish in the company’s menu when it is offered. A Spanish-speaking representative depends on the company’s availability.

You’ll hear the company’s name, then a short beep as you’re connected to the representative. You don’t need to say yes or press a key. Say hello and continue the conversation.

We can wait for up to three hours for a representative. Once connected, your conversation can last up to two hours. You can end a call from the dashboard at any time.

Yes. Open the call card to listen, follow the transcript or send the assistant a short note, such as an order number or ZIP code. A note may be shared with the company when relevant. Don’t send passwords or one-time login codes.

If you don’t answer or the callback reaches voicemail, we won’t count it as a successful connection. Check the call card for its outcome before starting another call.

Your first successful connection is free. After that, pay $3 per connection, or subscribe: Regular is $12 a month for 5 connections; Frequent is $24 a month for 12. See all pricing and plan details.

Both sides must be joined for at least ten seconds. Automatic handoff and “Connect now” both require a confirmed live representative and follow the same fee or credit rule. Unanswered callbacks and failed connections do not use your free connection or an included plan connection. Read the charges and refunds policy.

Yes, for one additional billing month. We use your oldest connections first. For example, if your Regular plan renews on October 10 with two connections left, you’ll have seven available. The two carried-over connections expire on November 10.

You can cancel renewal at any time. You won’t be charged for another month, and paid, unused connections remain available until their stated expiry dates, including rollover. You can continue using pay as you go afterward.

Yes. Your first successful connection remains free even if you subscribe first. After that, we use your included connections before asking you to pay for an extra call.

Your recording and transcript preferences are in your account settings. These features cover the assistant’s part of the call, before you join. We stop recording and transcribing when you’re connected to the company. Saved recordings are available for seven days.

You can archive or delete completed calls from your dashboard, and delete your account in Account management. Our privacy policy explains data handling and any required retention.

Use our contact form or email hello@callwhenready.com.