Charges & refunds

Pay for a connection

Your first successful connection is free, without a card. After that, a pay-as-you-go connection costs $3 USD or the supported local amount shown in your review. Available subscription connections are used before a separate per-call payment is requested.

A connection succeeds when you answer and both phone sides remain joined for ten seconds. For an automatic handoff, we first check for a responsive representative. If you choose Connect now, a live representative must be confirmed first. The same fee or credit rule applies.

A failed bridge, unanswered callback, voicemail or call that ends before the connection check completes does not incur a per-call success fee. Your reserved free or included connection is released; an included connection keeps its original expiry. A successful connection is charged even if the company cannot resolve your request.

Pending card holds are not completed charges

For a paid request, we ask your bank to authorize the reviewed amount before dialing. It may appear as pending while the call is in progress. We capture the payment only after a successful connection.

If the request does not succeed, we cancel the authorization. Your bank controls when the pending amount disappears; cancellation is not always visible immediately. A refund applies to a completed charge, while canceling an authorization releases a hold. Contact us if the displayed payment state does not match what happened.

Ask us to review a charge

If you were charged for a failed connection, charged twice, or see an amount that does not match your review, contact us or email hello@callwhenready.com. Include your account email, call date and company, and receipt reference if available. Do not send full card numbers or verification codes.

We’ll review the call and payment records and correct an erroneous charge. Approved refunds go back through the original payment method. Your bank or payment provider determines when they appear. A support request does not itself confirm that a refund has been approved or completed.

Cancel a monthly plan

Regular is $12 USD per month for five connections. Frequent is $24 USD per month for twelve. Plans renew automatically until canceled and are billed in US dollars even if your account uses another currency. Extra calls require a separate reviewed payment; there is no automatic overage bill.

Sign in, open Pricing → Your plan, and choose Cancel renewal. When cancellation is confirmed, no further monthly renewal is scheduled. Paid unused connections keep their original expiry, including the following billing month’s rollover. Failed calls do not extend that expiry. Signing out, closing the browser or deleting a call does not cancel a plan.

Canceling renewal does not automatically refund a monthly payment already made. For a duplicate, erroneous or other disputed subscription charge, contact us for review. Any cancellation or refund rights required by applicable law still apply.

Your rights

These service rules do not limit mandatory consumer rights, including any applicable right to cancel, request a refund or dispute an unauthorized charge. You do not need to delete your account to request support. See our Terms and Privacy policy.