How it works

Start with your own number

1. Sign up with Google, or your name, email and password. Email accounts must verify their email before signing in.
2. Verify your callback number. This is your phone, where we’ll reach you when the company is ready.
3. Tell us who to call. Enter a company name or a phone number with its country code. You can add a short goal or reference number, such as “United Airlines, existing reservation.” Select a search result or a popular company to place it in the call box.
4. Review and start. Check the selected company and number, your callback number and total, then press Call. Manage recording preferences in your account. Paid calls need payment authorization before dialing; your first successful connection needs no card.

The service navigates phone menus and waits. It does not handle your dispute, make purchases or answer account security questions for you. If the menu cannot be completed with the information you supplied, the call may end; we do not call you early to solve the menu.

When a person is ready

When a live representative answers, we call your verified phone. Ash tells you which company is on the line, then connects you automatically. You do not need to say yes or press a key.

We disconnect if your voicemail answers. If you miss the callback, we may try once more, only while the same representative remains available and agrees to wait. Keep your phone nearby; a second attempt is not guaranteed.

Follow the call from your dashboard

• Listen live: open the call card to listen, follow the transcript and see its status and duration. The stream has a short delay; live text can contain errors.
• Connect now: available once a live representative is confirmed. We call your verified phone, name the company and connect you automatically when you answer.
• End call: stop the request and its phone connections. Closing the browser does not end a call.

The same connection check applies to automatic handoff and manual takeover: both phone sides must remain joined for ten seconds. Your fee covers connecting the call, not the outcome of your conversation with the company. See charges and refunds.

How long calls can last

We wait up to three hours from the original request’s admission. Transfers and callback retries do not restart that clock. After you join, the conversation can last up to two hours, with a warning two minutes before it ends.

During the invited pilot, you can have one active request and start up to five requests in a rolling 24 hours. A failed or canceled request still counts as a start. Availability also depends on service capacity and the route; we show an error when a call cannot be admitted.

Countries, numbers and languages

The destination and your callback number are checked separately. Selecting a country or language does not guarantee that every number or spoken workflow is available. We confirm the route before starting, and do not silently substitute a different number or raise the reviewed price.

Company names and logos help you identify the destination. CallWhenReady is an independent service; a listing does not imply endorsement. If a listed number is wrong, choose Report a problem with this number on the review or call detail.

Recordings, transcripts and deletion

Saving is on by default. Change Account management → Save call recordings and transcripts before starting a call. Each call keeps its original choice. Saving off still permits transient live listening and text, but no saved replay or durable transcript in your account.

When saving is on, the service gives a recording notice. Use recording only where you have the required permission. Audio may take time to process after the call ends; it becomes playable when ready. Saved recordings and transcripts are available for seven days from call end.

Archive moves a finished call out of the main list; Restore brings it back. Delete removes access and schedules content cleanup. Neither archiving nor processing extends the seven-day period. See retention details.

If something goes wrong

No callback? Check the number in Account management and whether your phone blocks unfamiliar callers. Change and reverify it before a new request. Do not share a verification code with support.

Call ended without a connection? Open its card for the outcome. No successful connection means no per-call success fee. Temporary card holds may take longer to disappear; see payment holds.

Need account or billing help? Use the contact form or email hello@callwhenready.com. Include the call date and company or the receipt reference. Leave out passwords, security answers, full card numbers and verification codes.