Terms of service

The service

CallWhenReady helps you reach a company, navigate its phone menu and wait for a representative before connecting you. You conduct the substantive conversation yourself. The routing agent does not negotiate, make purchases, resolve disputes or act as your professional adviser.

Connect now is available only after a live representative has been confirmed. We cannot guarantee that a company will answer, accept the connection, or resolve your request. We are independent of the companies in the directory; their names and logos identify destinations and do not imply endorsement.

Your account and instructions

Use accurate account details and a callback phone number you control. Protect your email, sign-in links and verification codes. You must be legally able to authorize the requested call and any payment. Review the selected destination, callback number, price and saving preference before starting.

Provide only the routing goal and reference needed to reach the right person. Do not put passwords, payment card numbers, security answers or sensitive identity documents into a prompt. Do not use the service to harass people, impersonate someone, make unsolicited marketing calls, access accounts without authority, bypass verification or place unlawful calls. CallWhenReady is not an emergency calling service.

Connections and prices

The first successful connection is free without a card. Subsequent pay-as-you-go connections cost $3 USD or the supported local total shown before you authorize the request. A success requires you answering and both phone sides remaining joined for ten seconds. Connect now uses the same rule and requires a live representative first.

Paid requests use an authorization before dialing and a completed charge only after success. Unsuccessful requests release the authorization or reserved free/included connection. Success concerns the connection, not the result of your conversation. Your own phone carrier may separately charge you for receiving the callback, including roaming.

Optional monthly plans renew automatically at the price you accept until you cancel. Current plans are Regular ($12 USD/month, five connections) and Frequent ($24 USD/month, twelve connections). Unused included connections remain valid through the following billing period, then expire. Extras require a separate reviewed payment. See Pricing and charges, cancellation and refunds.

Call limits and availability

Waiting is limited to three hours from the original request’s admission, and a joined conversation to two hours. Closing the browser does not end the call. Use End call to stop it. Callback attempts, verified route availability, pilot capacity and start limits also apply; see Help.

Calls rely on telephone networks and service providers and can fail or be interrupted. We may restrict new requests or suspend misuse to protect the service and participants. A service restriction does not remove applicable refund rights. Unsupported routes or workflows will not be treated as available merely because a country or language appears in a selector.

Recording and information

You control whether recordings and transcripts are saved; each request keeps the choice made at its start. Live listening and text still require audio processing when saving is off. Saved content is available for seven days after call end, subject to earlier deletion.

The service announces recording when enabled. You are responsible for using recording only where permitted and obtaining any permission that applies to your call. A notice alone does not replace required consent. The company may also record under its own policy. Our Privacy policy explains processing, providers, retention and deletion.

Ending service and getting help

You can stop a call from its card, cancel a plan’s future renewals from Pricing, or delete your account from Account management after active calls end. Paid unused plan connections keep their original expiry after renewal cancellation, but deleting your account removes access to the account and its remaining benefits. Contact us before deletion if you need help with billing.

For a service issue or charge review, use our contact form or email hello@callwhenready.com. We do not require you to send passwords, verification codes or full payment card details for support.

Changes and consumer rights

We may update the service and these terms. Material changes will be explained through the service or an appropriate account notice before they apply, with consent where required. An already authorized call keeps its reviewed price; a change does not authorize a new charge by itself.

Nothing here excludes rights or remedies that applicable law does not allow us to exclude. These terms do not require arbitration, waive class actions, or restrict statutory consumer protections. Questions about these terms can be sent to Amaseno LLC at the company support email above.